Solution Management

Whether your solution is new or existing, we provide a path for effective solution management. Tie Networks have a dedicated Service Centre equipped to provide 24/7 support.

 

We pride ourselves on years of experience, professionalism and a wide ranging skill set covering a variety of vendor products.

 

The Service Centre has a dedicated email address and 1300 number ensuring your enquiry is actioned in a timely manner.

 

We utilise an industry standard database and workflow management platform which allows for efficient and accountable job logging, project management and client record maintenance.

 

Our Solution Management portfolio includes;

- Moves, Adds and Changes (MACs)

- Onsite / Remote support

- System programming

- Faults, investigation and rectification, escalation and involvement with third parties

- Cabling and general infrastructure works

- Reporting and maintenance works

 

As a Tie Networks client you will also have a dedicated Account Manager working with you to plan for and overcome future business communications challenges.