Tie Networks is a Mitel Platinum solutions partner and we deliver comprehensive Mitel maintenance and support services which is second to none.
Our support plans are tailored to meet the exact requirements of your organisation.
Our response is quick and efficient; our service levels monitored to ensure that you receive the highest level of customer service.
Key T-Care deliverables include
- 24/7 Service desk
- Fault rectification and remediation with service level argeements
- System moves, adds and changes
- System monitoring
- Annual system upgrade and evergreen technology policy
- Advance hardware replacement
- Ticketing and reporting