Tie Networks is a Mitel Platinum solutions partner and we deliver a comprehensive Mitel maintenance and support service which is second to none.
Our support plans are tailored to meet the exact requirements of your organisation.
Our response is quick and efficient; with our service levels monitored to ensure that you receive the highest level of customer service.
Key T-Care deliverables include
- 24/7 Service desk.
- Fault rectification and remediation with Service level argeements.
- System moves, adds and changes.
- System monitoring.
- Annual system upgrade and evergreen technology policy.
- Advance hardware replacement
- Ticketing and reporting.