Call recording and compliance solutions enable organisations to quickly capture, archive, organise, playback to share voice and desktop interactions to provide valuable insight into customer engagement.
Call recording and quality monitoring is commonly performed to evaluate performance and improve customer service, a key component to improving call handling processes, providing effective feedback and creation of training programs to improve customer service.
Benefits of call recording and compliance solutions
- Deliver enhanced customer satisfaction via monitoring
- Overcome business performance challenges
- Reduce the possibiity of legal and regulatory fines
- Digital watermarking to verify that files have not been altered in any way.
- Ensure compliance and reduce miscommunication
Tie Networks call recording and compliance solutions can be deployed on-premise or in Cloud based environments.