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Zeacom
ZCC Unified Communications
Most Unified Communications vendors have created their product by integrating different pieces of software - often produced by third party suppliers and built on a different code base - into one offering. As a result, they require several servers to run separate products.
Zeacom has an entirely different approach. Our solutions are truly unified, since they are built from the ground up on a single code base. ZCC runs on a single server and brings together presence, unified messaging, mobility, desktop telephony, the contact center, operator console functionality and much more into one application. As a result of our unique approach, ZCC also provides one reporting engine and one administration environment.
ZCC Unified Communications Overview
Presence
Rich Presence gives you a bird’s eye view of the organization by providing real-time information on the whereabouts and availability of staff regardless of their location. Since it is based on mouse, keyboard or phone activity, as well as a person's calendar schedule, there is no uncertainty whether somebody is actually at their desk or elsewhere. Rich Presence makes first call resolution a reality, improving the quality of your internal and external interactions. It saves everybody time, all the time, and enables you to communicate more efficiently across the entire organization.
Rich Presence is the glue that enables Unified Communications to improve everybody's productivity.
No More Voice Mail Jail: With Rich Presence, you have instant access to information about a co-worker’s status and availability, allowing you to make contact the first time you call.
Need to find someone urgently? Presence will tell you where they are, what meeting they are in and when they are due back. You can even be automatically notified when they return to their desk or get off the phone, making phone tag a thing of the past. When you are on a sales call or trying to resolve a customer service inquiry you can quickly find a company 'expert' who is actually at their desk. As you IM them or put all parties on a conference call, you can close the call right there and then, and that can mean the difference between a satisfied customer and a disgruntled one.
Mobility
Mobility means giving callers just one number to contact you, no matter where you are. Your business contacts will be able to reach you anywhere, anytime, by simply calling your office phone number. Why force your most important callers to leave a message, be transferred to someone else or call multiple numbers hoping to catch up with you? Mobility gives you the freedom to control how, when, where and with whom you communicate.
One Number to Contact You Anywhere: With Mobility, your callers are automatically redirected to your mobile phone, whenever you step away from your desk. There’s no need for callers to hang up and try your mobile or press keys to be redirected. It is simple and transparent for you and your callers to connect anywhere, anytime.
Above all, Mobility puts you in the driver’s seat. You could, for example, choose to only direct high priority callers to your mobile. You can also easily hand off calls between your desk phone and the mobile. If you're stuck on a call at your desk when you have to get to an appointment, transfer the call to your mobile with a click of your mouse.
Executive Conferencing
Executive Conference makes initiating or scheduling a conference call quick and intuitive, so that endless email trails – involving large groups of addressees – easily become a thing of the past.
Collaboration across the enterprise will improve as your teams save time and communicate more smoothly. Instead of having deadlines extended and decisions stuck somewhere in email jail, your organization will avoid human latency and improve efficiency. Your business will become more productive by improving communications with customers, colleagues, suppliers and business partners. You will also reduce travel costs, and eliminate any extra expenditures in regard to external suppliers or cumbersome conference bridges.
Easy Collaboration: By making setting up a conference call as easy as ‘drag and drop’, ZCC Executive Conference has overcome one of the major barriers that makes users hesitant in adopting this functionality. Everything is intuitive and straightforward, for all parties.
Initiating an instant conference – or scheduling a series of calls in advance – is as easy as sending out a calendar appointment. Internal and external participants can join in with a click of the mouse when a notification pops up on their screen, or by simply dialling the organizer’s number or a free phone number. The organizer has full control over the call, and can mute participants with noise in the background, and add others on the fly. Small groups can split away to have a quick discussion by themselves and then join up with the others again later. Everything is achieved with a simple click or through ‘drag and drop’.
ZCC Executive Conference FactSheet
Executive Mobile
ZCC Executive Mobile makes it easy for road warriors to stay in touch with all their key contacts. You can handle your communications as if you've never left the office. Executive Mobile brings the best in Unified Communications to the mobile phone. Whenever you're traveling, you can save time, be more efficient, and stay in touch with the business and your most important contacts - at all times. You'll handle your communications as effectively as possible.
Executive Mobile lets you reduce your downtime when you're out. You can see if your colleagues are available for a call, on the screen of your mobile. Connect by pressing a button or, if they're away, ask them to call you the moment they get back to their desk. They can contact your mobile with a single click.
Save Time - Every Time You Make Contact: ZCC Executive Mobile lets you access a range of advanced features. You can access voice messages left on the landline from the screen of your mobile phone or on a personal web page. Check the names of your most important callers, and click to hear their messages first. You'll also find it much easier to always connect straight to the right person. Find any phone number you need, as your mobile links into the centrally updated Corporate Contacts Directory. Your call is just a click away
ZCC Executive Mobile FactSheet
Executive Desktop
More and more organizations use personal phone numbers to by-pass the company operator and get callers to talk directly to employees. Executive Desktop enables everybody to handle those calls efficiently, while delivering great customer service.
Users can manage internal and external calls quickly and easily from their PC. They can see the availability of other staff members, using Presence. Desktop’s Phonebook allows you to store notes about special callers, which are screenpopped along with the caller name and number each time they call, so you’ll always be prepared. Executive Desktop provides simple and intuitive GUI administration of the user’s Voice Messaging mailbox as well as easy access to all mailbox functions.
Desktop Telephony Applications
Desktop Telephony functionality gives staff better control over their contact handling, allowing them to manage their internal and external calls, voice messages, faxes and chats with ease from their PC. Desktop Telephony also allows you to record conversations and administer all aspects of your voice mailbox from your PC.
Reaching someone’s generic voice messaging greeting can be an irritating experience for many callers, particularly when the call is urgent. Zeacom’s Voice Messaging can play personalized greetings and options to callers based on their Calling Line ID. When you can’t be there to answer a phone call, it’s nice to know you can leave your callers an informative greeting based on your current/expected availability or that you can automatically route the caller elsewhere so that they get the service they deserve.
Desktop Telephony makes advanced telephony features and voice messaging functions easy to use. No more fumbling to transfer a call or time spent re-recording your greeting before you leave the office – these functions can be performed quickly and easily using your mouse or keyboard. Professional call handling shouldn’t be limited to your Operator or Contact Center. With Desktop Telephony, every member of your organization can manage their calls and voice messaging professionally and efficiently.
Desktop Telephony and Voice Messaging FactSheet
Microsoft Outlook Integration
ZCC turns powerful desktop telephony, presence and unified messaging functionality into an integral part of your Microsoft Outlook environment. You'll streamline, simplify and consolidate all the diferent ways in which you and your colleagues communicate.
ZCC’s integration with Microsoft Outlook makes things simple. You'll manage your phone calls, voice messages, faxes and emails from within one application.
Zeacom Microsoft Outlook Integration Factsheet
Microsoft Outlook Integration - Executive Insight
Faster, easier, more efficient communications will increase the productivity of virtually every individual in your organization. Executive Insight allows Microsoft Outlook users to manage all their communications from within their email application. Users can instantly identify incoming calls, view all historical calls to and from their phone, call contacts (including Microsoft Outlook contacts) quickly and easily, as well as check and process all their messages.
Microsoft Outlook Integration - Unified Messaging
Zeacom’s Unified Messaging lets you access and manage both voice and fax messages from within your email application. Unified Messaging users have the power to control how, when and in what order they wish to respond to voice and fax messages, just as they do with email messages. Heavy users of email, voice and fax messaging will experience a significant increase in their productivity by eliminating the time spent accessing multiple messaging applications. Unified Messaging is also ideal for employees that are often away from the office, giving them a single point of access for all their messages.
Microsoft Outlook Integration - Fax Messaging
Fax Messaging is the final component to complete Zeacom’s Unified Messaging offering. Unified Messaging can be defined as an advanced message management solution that covers all media types: phone, email, voice messaging and fax. It allows access to any message from any application, at any time. Unified Messaging creates a single infrastructure for managing multimedia contacts allowing users to access their messages via whatever mechanism they prefer, or is convenient for them at the time. Fax Messaging provides management of fax traffic from within Console, Desktop or Unified Messaging. Fax Messaging allows the traditional phone call management features and tools provided by the Messaging suite to be applied to fax media. Faxes can be viewed and printed in Console, Desktop or Microsoft Outlook.
Many industries still rely on the paper trail of signatures. For many companies, faxes are still the preferred order-taking medium. Are you tired of waiting at the fax machine for faxes to arrive – or worse still, missing them because they’ve got caught up in a pile of other work for somebody else? Fax Messaging improves the access, control and security of fax communication by allowing customers to send signed orders and other important documents directly to the appropriate person so they can view and/or print the fax at their own discretion, at the best time for them.
Fax Messaging is also fully integrated into Zeacom Communications Center’s comprehensive reporting package, ensuring that users have a complete picture of inbound and outbound fax traffic.
